Case Study:
SDH Provider's Portal

An admin portal for a healthcare facility that runs laboratories for COVID Testing, clinics that provide Wellness Treatments, and STD Panels. This portal is an internal-use portal that allows multiple cross-teams and departments to function and meet their service goals.

User Research

My research began with UX surveys and interviews with the company employees, among different departments and teams that use the portal on a daily basis. Each individual has their own thoughts and opinions on what they want, but overall what they want is an interface that allows them to function without technical issues and have more control of their admin accounts.