I'm
Amy
Tom.
UX DESIGNER, GRAPHIC DESIGNER, PROJECT COORDINATOR & CASE MANAGER ASSISTANT.
My Expertise
TALENTS / SKILLS
90%
UX UI DESIGN
80%
APP DESIGN
85%
IT /PRODUCT OPS
75%
GRAPHIC & WEB DESIGN
90%
HTML & CSS
85%
JAVASCRIPT
80%
ADOBE CREATIVE SUITE
80%
CASE MANAGEMENT
A.
Hello, I'm Amy M. Tom, a dedicated IT professional with a robust background in technical support, product management, and user experience design. I'm passionate about leveraging technology to enhance user experiences and solve real-world problems. With years of experience in training, troubleshooting, and designing user-friendly interfaces, I'm committed to delivering innovative solutions. I thrive in dynamic environments, embracing change and creativity to drive results. Let's work together to create meaningful digital experiences.
MY Portfolio
Check out my latest work
My Experience
2023 -Present
Freelancer
Freelance Designer, I've focused on web and graphic design. My work involves creating websites and apps using various design tools and platforms like Adobe CS, Figma, WordPress, and more. I'm passionate about optimizing user experiences through wireframes, usability testing, and design improvements. Collaborating closely with clients, I've streamlined user interfaces and driven higher satisfaction. My achievements include enhancing usability and improving overall user experiences based on feedback and analysis.
2021-2023
Sameday Health
Technical Support Product Specialist, I played a pivotal role in enhancing customer satisfaction. I trained staff, troubleshooted complex technical issues, and provided in-depth product information, contributing to customer success. Additionally, I conducted rigorous manual testing, designed user-friendly webpages, and authored technical reports, improving service quality and optimizing booking processes.
2016-2017
Rosemary Children's Services
As a UI Web Coordinator (Volunteer) at ROSEMARY CHILDREN'S SERVICES in Pasadena, CA from 2016 to 2017, I developed and maintained style guidelines for website content, ensuring brand consistency. I utilized Adobe Creative Suite and various design tools to create captivating graphics and layouts. This role also involved conceptualizing product illustrations, logos, and website content, as well as producing charts and illustrations. My contributions included establishing design standards for brand consistency and enhancing the visual appeal of digital and print materials to improve user experiences.
2014 - 2015
IcyDeals, Inc.
Content Writer and Graphics Assistant, I developed advertising campaigns for various clients. I collaborated with the creative and art directors to enhance the presentation of advertising information. I also pitched article ideas, authored technical manuals and SOPs, and created marketing and SEO content. Additionally, I maintained open communication with clients to ensure their needs were met.
Let's Work Together
Interested in working with me? Contact me today to get started! We are always happy to chat about your project and provide a free consultation at amymeetom@gmail.com
